Microsoft Outage LIVE: Microsoft apologises as global service outage eases

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Microsoft Outlook logo and words "Global Outage" in this illustration taken on November 13, 2026.

REUTERS/Dado Ruvic/Illustration | Photo Credit: Dado Ruvic

Microsoft said the mass outage, which disrupted Outlook, Teams and other Microsoft 365 services, was caused by an issue linked to an earlier network capacity upgrade that surfaced after a recent network change.

Apologising to customers and partners for the disruption, the company ruled out the possibility of a cyberattack.

Also read | Job cuts, retirement plan, voluntary exits: What’s going on at Microsoft?

Microsoft Executive Vice President for Copilot, Agent and Platform Charles Lamanna said the company was reviewing the incident and working to prevent similar disruptions in the future.

Providing an update on Friday’s outage affecting Outlook, Teams and other Microsoft 365 services, Lamanna said recovery was progressing encouragingly, with service availability and email delivery performance improving across an increasing portion of the affected infrastructure.

The outage, which began on Thursday (November 12, 2026), disrupted email access, calendar services and workplace communication, affecting operations across several businesses and government agencies.

Microsoft is testing fixes, rerouting network traffic and expanding server capacity as it works to stabilise its systems and restore normal services.

Microsoft outage disrupts global services, hitting Indian businesses, airlines, public sectors, with recovery underway and security advisories issued.

Several U.S. cities are reporting a gradual return to normal after the widespread Microsoft outage disrupted government services.

According to CNN, services have begun recovering in Jacksonville, Austin and Dallas, while the Arapahoe County Sheriff’s Office confirmed that an issue with its online bond payment system had been resolved.

Microsoft also said the underlying issue had been addressed, with recovery efforts underway.

According to Gadget Review, several Japanese companies and government offices reportedly turned to fax machines and telephone lines to send documents and verify transactions after the Microsoft 365 outage disrupted email services.

The incident underscored the risks of relying heavily on a single cloud provider for critical business operations.

“We have no indication that the FAA’s nationwide ground stop is related to any Microsoft services,” Microsoft said in an update on social media.

Live news / technology (general) / computing and information technology / communication infrastructure / science and technology

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